Return and Refund Policy

Last updated: May 16, 2025

Thank you for shopping at Faizan Shop.

We take pride in providing high-quality Punjabi and Pajama products. Please read our Return and Refund Policy carefully before placing your order.

Interpretation and Definitions

Interpretation
Words capitalized here have meanings as defined below.

Definitions

  • Company refers to faizanshop.

  • Goods refer to the clothing items sold on our platform.

  • Orders refer to your purchase request.

  • Service refers to our website, https://faizanshop.com/.

  • You refers to the customer or user placing an order.

Exchange & Return Policy

1. Exchange for Size Issues

  • Exchange is allowed within 3 days of receiving the product, only for size issues.

  • The item must be in unused condition with original packaging.

  • Delivery charge will be included for the exchange.

  • However, if you return the product immediately in front of the delivery man, no additional delivery charge will be required for the exchange.

2. Defect or Damage

  • Please check the product in front of the delivery man at delivery time.

  • If any defect or issue is found at that moment, please return the product immediately to the delivery person.

  • If the delivery man leaves and the product is later found defective, we will not accept any claim or offer for exchange/refund.

Order Cancellation Policy

  • You cannot cancel or request a refund after receiving the product.

  • We do not accept returns or cancellations once the product has been delivered and accepted.

Conditions for Exchange

To be eligible for an exchange:

  • The product must be unused and in its original packaging.

  • The request must be made within 3 days of delivery.

  • The product must have been checked at the time of delivery.

The following items are not eligible for return or exchange:

  • Customized or altered items.

  • Discounted or sale items.

  • Products with issues raised after the delivery man has left.

Return Shipping & Responsibility

  • You are responsible for the cost and risk of returning the product, unless it is returned immediately via the delivery person.

  • We recommend using a reliable, trackable courier service for any returns.

Gifts

  • If your item was marked as a gift, you’ll receive a gift credit once the return is accepted.

  • The refund or exchange will go to the original purchaser if not marked as a gift.

Contact Us

If you have any questions, please contact: